StrategySOS

Terms of Service

Last updated: Sep 21, 2026

Agreement

Effective Date: Sep 21, 2026

These Terms of Service ("Terms") govern your access to and use of StrategySOS, including the StrategySOS website, applications, software, features, content and related services (collectively, the "Service").

The Service is operated by StrategySOS ("StrategySOS", "we", "us", or "our").

By creating an account, accessing or using the Service, or purchasing a subscription, you agree to these Terms. If you do not agree to these Terms, do not use the Service.

If you use the Service on behalf of an organization, you represent that you have authority to accept these Terms on that organization's behalf. In that case, "you" and "your" also refer to that organization.

1. What StrategySOS Is

StrategySOS is a software platform designed to help organizations develop, examine, connect and manage strategic decisions and related strategic and functional plans.

The Service may include tools for:

  • developing Corporate, Business and Functional strategies
  • identifying and evaluating Limitations
  • identifying and evaluating Parameters of Change
  • evaluating strategic choices
  • connecting strategy across organizational levels
  • developing functional strategies and plans
  • monitoring strategic assumptions and risks
  • competitive analysis
  • benchmarking
  • scenario planning and analysis
  • AI-assisted strategic analysis
  • AI-assisted drafting and review
  • collaboration and organizational review
  • related strategic decision-support functionality

StrategySOS is a decision-support software platform. It does not make decisions on your behalf and does not guarantee that any strategy, recommendation, plan or action will produce a particular result.

2. Evolving Product and Early Access

StrategySOS is an evolving software product under active development.

We may introduce, modify, test, replace, improve, restrict or discontinue features, workflows, interfaces, analytical methods, AI capabilities, integrations and other aspects of the Service from time to time.

Some features may be identified as Early Access, Beta, Preview, Experimental, Prototype or similar.

Such features may be less mature than generally available features and may contain errors, limitations or other defects.

By using the Service, you acknowledge that:

  • the Service is continually being developed and improved
  • functionality may change
  • some features may be incomplete
  • some features may not operate as ultimately intended
  • AI-assisted features may produce inaccurate, inconsistent or incomplete results
  • outputs may change as underlying AI models, data sources, algorithms or third-party services change
  • experimental or preview features may be subject to additional usage limitations
  • experimental or preview features may be discontinued at any time
  • you should not rely upon experimental or preview features as the sole basis for a material business, financial, operational, legal or other decision

Unless expressly agreed otherwise in writing, participation in an Early Access, Beta, Preview, Experimental or Prototype feature does not create an obligation for StrategySOS to maintain, complete, improve or release that feature.

3. No Commitment to Future Functionality

References to planned, potential, proposed or future functionality, product features, integrations, capabilities or product directions are provided for informational purposes only.

We do not guarantee that any planned or proposed functionality will:

  • be developed
  • be released
  • be released on any particular schedule
  • operate as described
  • remain available
  • become part of the Service

You acknowledge that you have not relied upon future functionality in deciding to use or purchase the Service.

4. Eligibility

You must be at least 18 years old to create an account or use the Service.

If you use the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

You are responsible for ensuring that your use of the Service complies with applicable laws and regulations in your jurisdiction.

5. Accounts

You must provide accurate and reasonably complete information when creating an account.

You are responsible for:

  • maintaining the confidentiality of your account credentials
  • maintaining accurate account information
  • controlling access to your account
  • all activity occurring through your account, except to the extent caused by our breach of these Terms or applicable law
  • notifying us promptly if you believe your account has been accessed without authorization

You must not knowingly allow another person to use your account in a manner that violates your subscription or these Terms.

We may rely on instructions received through authenticated accounts.

6. Organizations and Team Accounts

The Service may allow you to create an organization or workspace and invite other users.

The person who creates an organization may act as its owner or administrator and may control users, roles, permissions and access within that organization.

Organization administrators are responsible for managing their organization's users and permissions.

If you are invited to an organization, your access may be controlled by that organization's administrator.

StrategySOS is not responsible for disputes between members of an organization concerning ownership, access, permissions, strategic decisions, Customer Content or other internal matters.

7. Your Content

You retain ownership of the information, documents, strategic material, data, text, files and other content that you submit to the Service ("Customer Content").

You grant StrategySOS a limited, non-exclusive, worldwide licence to host, store, reproduce, transmit, process and display Customer Content solely as reasonably necessary to:

  • provide and operate the Service
  • maintain and secure the Service
  • provide features requested by you
  • process Customer Content through service providers used to operate the Service
  • provide AI-assisted features when you choose to use them
  • prevent abuse, fraud or security incidents
  • comply with applicable law
  • perform our obligations under these Terms

We do not acquire ownership of Customer Content through your use of the Service.

We will not sell your Customer Content.

You are responsible for ensuring that you have all rights, permissions and authorizations necessary to submit Customer Content to the Service and permit us to process it as described in these Terms.

You should not submit information that you are prohibited from disclosing or processing under your contractual, legal, regulatory or organizational obligations.

8. Confidentiality

We will treat Customer Content as confidential and will not knowingly disclose it to third parties except:

  1. as necessary to provide the Service
  2. to service providers acting on our behalf
  3. where you have authorized disclosure
  4. where disclosure is required by law, court order or governmental authority
  5. where reasonably necessary to protect the security, integrity or operation of the Service
  6. where reasonably necessary to investigate suspected fraud, abuse or unlawful activity

This confidentiality obligation does not apply to information that:

  • is or becomes publicly available through no breach of these Terms
  • was already lawfully known to us without a confidentiality obligation
  • is independently developed without use of your confidential information
  • is lawfully obtained from a third party without a confidentiality obligation

9. AI Features

Certain features of StrategySOS use artificial intelligence and machine-learning technologies to generate analysis, suggestions, summaries, questions, scenarios, comparisons, drafts and other outputs.

AI features are intended to assist human strategic thinking and decision-making, not replace it.

AI-generated output may:

  • contain factual errors
  • omit relevant information
  • misinterpret Customer Content
  • produce unsupported conclusions
  • reflect limitations or biases in underlying models or data
  • produce different results from similar inputs
  • fail to identify relevant risks or considerations
  • become outdated as underlying models, information or technology change

You are responsible for reviewing and validating AI-generated output before relying upon it.

You remain solely responsible for:

  • strategic decisions
  • business decisions
  • financial decisions
  • operational decisions
  • investments
  • resource allocation
  • implementation decisions
  • communications
  • recommendations made to boards, executives, employees, customers or other parties
  • consequences resulting from those decisions

You should obtain independent professional advice where appropriate.

AI-generated output is not legal, accounting, tax, financial, investment, medical or other professional advice.

The inclusion of an AI-generated recommendation, analysis or statement within the Service does not constitute an endorsement or representation by StrategySOS that the recommendation is correct, appropriate or suitable for your circumstances.

10. Strategic and Business Responsibility

StrategySOS provides software for strategic thinking, analysis, planning and decision support.

StrategySOS does not determine what your organization should do.

You are responsible for determining whether information, analysis, recommendations or outputs generated through the Service are appropriate for your circumstances.

No use of the Service creates a fiduciary, advisory, agency, partnership, employment, consulting or professional relationship between you and StrategySOS.

You are solely responsible for decisions and actions taken by you or your organization based on information obtained through the Service.

11. No Guaranteed Business Outcome

StrategySOS does not guarantee any particular business, financial, strategic, operational or organizational outcome.

Use of the Service does not guarantee or represent that you will achieve:

  • increased revenue
  • increased profitability
  • cost reductions
  • increased market share
  • successful market entry
  • successful product launches
  • successful digital or AI transformation
  • successful organizational change
  • successful investments
  • successful implementation of a strategy
  • any other particular result

Examples, demonstrations, illustrations, case studies, projections or descriptions of potential outcomes are illustrative only and are not guarantees of future performance.

12. Third-Party AI and Technology Providers

Certain features of the Service may depend upon third-party technology providers, including providers of:

  • artificial intelligence
  • cloud hosting
  • authentication
  • analytics
  • payment processing
  • email
  • databases
  • storage
  • other infrastructure or technology services

Where necessary to provide a feature that you request, Customer Content may be processed by such providers.

Third-party services may be subject to their own terms, privacy policies, technical limitations and availability.

We may change third-party providers when reasonably necessary to operate, maintain or improve the Service.

To the maximum extent permitted by applicable law, StrategySOS is not responsible for the independent acts, omissions, policies, availability, security or performance of third-party services.

13. StrategySOS Intellectual Property

The Service and its underlying technology are owned by or licensed to StrategySOS.

This includes, without limitation:

  • software
  • source code
  • object code
  • interfaces
  • designs
  • workflows
  • databases
  • architecture
  • documentation
  • methodologies
  • models
  • frameworks
  • terminology
  • trademarks
  • logos
  • branding
  • visual elements
  • underlying technology

This includes the Strategic Decision Model (SDM) and its associated concepts, terminology, structures, methodologies and implementation within the Service, except for Customer Content.

Nothing in these Terms transfers ownership of StrategySOS intellectual property to you.

Subject to these Terms and your subscription, we grant you a limited, non-exclusive, non-transferable and revocable right to access and use the Service for your internal business purposes.

You must not:

  • copy or reproduce the Service except as expressly permitted
  • modify or create derivative works of the Service
  • reverse engineer, decompile or attempt to discover source code
  • reproduce or commercially exploit the underlying methodology or software
  • resell, sublicense, lease or provide the Service to third parties except as expressly permitted
  • use the Service to develop a substantially similar competing product
  • remove proprietary notices
  • circumvent technical restrictions or access controls
  • use automated means to scrape or systematically extract Service data without our prior written permission

14. Feedback

If you provide suggestions, ideas, recommendations, observations or other feedback regarding the Service, you grant StrategySOS the right to use that feedback without restriction and without compensation to you.

Feedback does not include Customer Content.

15. Early Access Feedback and Testing

If you choose to participate in an Early Access, Beta, Preview, Experimental or Prototype feature, you may be invited to provide feedback.

You agree that we may use feedback, suggestions and observations you voluntarily provide to improve the Service without an obligation to compensate you.

Unless expressly agreed otherwise in writing, participation in early access does not create a consulting, development, partnership, fiduciary or other special relationship between you and StrategySOS.

16. Free Services

StrategySOS may provide certain features without charge.

Free features may be subject to usage limits, storage limits, functionality restrictions or other conditions.

Free features are provided primarily for product evaluation and use within the limits specified by StrategySOS.

We may modify, restrict or discontinue free features at any time, subject to applicable law.

Free access does not create an obligation for StrategySOS to maintain any particular free feature indefinitely.

17. Paid Subscriptions

Certain features require a paid subscription.

Subscription prices, billing frequency and included features will be displayed at the time of purchase.

Unless otherwise stated, subscriptions automatically renew for successive billing periods until cancelled.

By purchasing a subscription, you authorize our payment provider to charge applicable subscription fees and taxes using your selected payment method.

You may cancel your subscription through available account controls or by contacting us.

Unless otherwise stated or required by applicable law, cancellation takes effect at the end of the current paid billing period.

Unless required by applicable law or expressly stated otherwise, subscription fees are non-refundable.

We may provide refunds or credits at our discretion.

18. Taxes

Prices displayed through the Service may not include applicable taxes unless expressly stated otherwise.

You are responsible for applicable taxes associated with your purchase, except taxes imposed on StrategySOS's net income.

Where required by applicable law, StrategySOS may charge and collect GST/HST or other applicable taxes.

The tax treatment of a transaction may depend on the customer's location, status, nature of the supply and other circumstances.

19. Payment Failures

If a payment cannot be processed, we may:

  • request updated payment information
  • restrict access to paid features
  • suspend the applicable subscription
  • terminate the subscription after providing any notice required by applicable law

You remain responsible for unpaid amounts properly owing under your subscription.

20. Acceptable Use

You must not use the Service to:

  • violate applicable law or regulation
  • infringe another person's intellectual property, privacy or other rights
  • upload malicious software or code
  • interfere with the security or operation of the Service
  • attempt unauthorized access to another account or system
  • circumvent usage limits or access controls
  • scrape or systematically extract Service data without authorization
  • use the Service to develop or train a competing product in a manner that violates these Terms
  • impersonate another person or organization
  • conduct fraud or other unlawful activity
  • transmit content that you do not have the right to transmit
  • use the Service in a manner that could reasonably harm the Service, its users or its infrastructure

We may investigate suspected violations and take reasonable action, including restricting or terminating access.

21. Availability and Changes to the Service

We will use reasonable efforts to maintain the availability of the Service.

However, the Service may occasionally be unavailable because of:

  • maintenance
  • upgrades
  • technical failures
  • security incidents
  • internet or telecommunications failures
  • third-party service interruptions
  • infrastructure failures
  • events beyond our reasonable control
  • other circumstances that cannot reasonably be prevented

We do not guarantee uninterrupted or error-free operation.

We may modify or discontinue any part of the Service at any time, subject to applicable law and any specific commitments made to you in writing.

22. Security

We will implement reasonable administrative, technical and organizational measures appropriate to the nature of the Service to protect information under our control.

However, no internet-based system can be guaranteed to be completely secure.

You acknowledge that transmission and storage of information through internet-connected systems involves inherent risks.

You are responsible for maintaining appropriate security practices for your own accounts, devices, credentials and Customer Content.

23. Privacy

Our collection, use and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.

By using the Service, you acknowledge that personal information may be collected, used, stored and disclosed as described in the Privacy Policy.

Because StrategySOS operates from Canada and may serve customers internationally, privacy requirements may vary depending on your location and circumstances.

Nothing in these Terms limits rights that cannot lawfully be excluded under applicable privacy legislation.

24. Suspension and Termination

We may suspend or terminate your access to the Service if:

  • you materially breach these Terms
  • you fail to pay amounts properly owing
  • your use creates a security risk
  • your use exposes us or another user to legal liability
  • you engage in fraud or unlawful activity
  • you attempt to interfere with the Service
  • suspension or termination is reasonably necessary to protect the Service or its users

Where reasonably practicable, we will provide notice and an opportunity to remedy a material breach before termination.

We may immediately suspend access where reasonably necessary to address security, fraud, unlawful activity or other urgent risks.

You may stop using the Service at any time.

25. Effect of Termination and Data Export

Upon termination, your right to access paid features ends.

Subject to applicable law and our data-retention obligations, we may delete or anonymize Customer Content after termination.

Where technically and commercially feasible, we may provide reasonable means for you to export Customer Content before or following termination.

You are responsible for exporting information you require before terminating your account.

Provisions that by their nature should survive termination will survive, including provisions concerning:

  • intellectual property
  • confidentiality
  • payment obligations
  • disclaimers
  • limitation of liability
  • indemnification
  • dispute resolution

26. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis.

We do not represent or warrant that:

  • the Service will meet your particular requirements
  • the Service will always be available
  • the Service will be uninterrupted or error-free
  • information generated by the Service will always be accurate or complete
  • AI-generated output will be accurate or suitable for your circumstances
  • strategic recommendations will produce a particular business result
  • the Service will increase revenue, profitability, market share or other business performance
  • the Service will identify every relevant strategic issue or risk
  • the Service will prevent poor business decisions
  • the Service will remain unchanged
  • any particular feature will remain available
  • the Service will be suitable for every organization or purpose

Nothing in these Terms excludes a warranty, condition, representation, right or remedy that cannot lawfully be excluded.

27. Limitation of Liability

To the maximum extent permitted by applicable law, StrategySOS will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of:

  • profits
  • revenue
  • business opportunities
  • anticipated savings
  • goodwill
  • reputation
  • data
  • business interruption

arising from or relating to the Service or these Terms.

To the maximum extent permitted by applicable law, the total aggregate liability of StrategySOS arising out of or relating to the Service or these Terms will not exceed the greater of: (a) the total subscription fees actually paid by you to StrategySOS during the twelve (12) months immediately preceding the event giving rise to the claim; or (b) CAD $100.

For users who have not paid subscription fees, the liability cap will be CAD $100.

This limitation applies regardless of the legal theory on which a claim is based, including contract, tort, negligence, statute or otherwise.

Nothing in these Terms limits liability or rights to the extent such limitation is prohibited by applicable law.

Nothing in these Terms limits mandatory consumer rights or remedies that cannot legally be excluded or limited.

28. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless StrategySOS from claims, liabilities, damages, losses, costs and reasonable expenses arising from:

  • your breach of these Terms
  • your unlawful use of the Service
  • your Customer Content
  • your violation of another person's rights
  • your violation of applicable law
  • decisions or actions taken by you or your organization based on information, analysis or output obtained through the Service

This section does not require you to indemnify us for losses caused by our own gross negligence, wilful misconduct or other liability that cannot legally be transferred to you.

29. Third-Party Services

The Service may contain links to or integrations with third-party services.

We do not control third-party services and are not responsible for their content, policies, security, availability or performance.

Your use of third-party services may be governed by separate terms between you and the relevant third party.

30. International Use

StrategySOS is operated from Ontario, Canada.

You may access the Service from other countries.

You are responsible for determining whether your use of the Service is lawful in your jurisdiction.

You are also responsible for complying with applicable laws concerning:

  • data protection
  • taxation
  • export controls
  • sanctions
  • intellectual property
  • employment
  • regulatory requirements
  • other laws applicable to your use of the Service

Nothing in these Terms requires StrategySOS to provide the Service in a jurisdiction where doing so would violate applicable law.

31. Consumer Rights

Nothing in these Terms is intended to exclude, restrict or waive any consumer protection, privacy, statutory warranty, cancellation, refund or other right that cannot legally be excluded or waived.

Where mandatory law gives you rights that conflict with these Terms, the mandatory law will apply to the extent of the conflict.

For Ontario consumers, applicable consumer-protection requirements concerning internet agreements and related disclosures, acceptance, correction of errors and delivery of agreements may apply.

32. Electronic Agreement

You agree that clicking an acceptance button, creating an account, purchasing a subscription or otherwise electronically indicating acceptance constitutes your electronic acceptance of these Terms.

You agree that electronic records of your acceptance may be used as evidence of your agreement.

Where applicable law requires us to provide you with a copy of the agreement, we may provide that copy electronically.

33. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we will provide reasonable notice where required by applicable law.

Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the updated Terms, except where applicable law requires a different form of acceptance.

34. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.

We may assign these Terms in connection with a sale, transfer, restructuring or other disposition of the Service or substantially all of its assets.

35. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • natural disasters
  • war
  • terrorism
  • civil unrest
  • government actions
  • labour disruptions
  • telecommunications failures
  • internet failures
  • power failures
  • cyber incidents
  • failures of third-party infrastructure
  • other events that could not reasonably have been prevented

36. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue in effect.

37. No Waiver

Our failure to enforce a provision of these Terms does not constitute a waiver of our right to enforce that provision later.

38. Entire Agreement

These Terms, together with the Privacy Policy and any applicable subscription, order or service-specific terms, constitute the agreement between you and StrategySOS concerning your use of the Service.

They supersede prior agreements concerning the same subject matter, except where a separate written agreement expressly states that it overrides these Terms.

39. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada, without regard to conflict-of-law principles.

Subject to mandatory rights available to consumers under applicable law, you agree that the courts located in Toronto, Ontario, Canada will have jurisdiction over disputes arising from or relating to these Terms or the Service.

Nothing in this section prevents a consumer from exercising mandatory rights or bringing a claim in a jurisdiction where applicable law requires that right to be available.

40. Contact

For questions concerning these Terms, subscriptions or the Service, contact us through our Contact form:

Contact StrategySOS →

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